Terrible experience i recieve from sportscene

<p> i bought a black samsung j5 which costed R3000 last year on the 31th of October 2016 with 6 month account which i paid up on the 31th of May 2016.The phone has an insurance which i contribute R64 everymonth and i lost it on the 19th of July 2016 due to *******.I was adivsed to go to the police station to obtain the OB number which i did on the 20th of July 2016 and made a claim on the 20th of July 2016.The insurance comfirmed the receipt of my claim on the 02 of August 2016 and informed me that access is payable in cash as per the policy.I was contacted telephonically the store employer to come and fetch the phone and when i got to the store i was told that i need to choose a diiferent phone which costed R3000.I did like wise and later i was informed that i wont be able to get a different phone becauase samsung j5 is still in the market.I went to the store almost everyday but i feel that they are not willing to assist me anyhow and am so dissapointed to recieve the terrible service from the store of sportscene calibre</p>