terrible customer service.

On Monday i submitted documents to Sport-scene Centurion, to request for a limit increase. I was informed i'd get feedback by Tuesday 14:00 latest. Sharp!

16:00 i contact the head office to follow up and they indicate that, no documents have been received. Sad! what a disappointment.

The call centre adviser told me to go to the store and follow up. Another inconvenience, when they could have just called them. but you know fine. I get to the store, indeed no submission, the guy is scrambling around pressing buttons and claiming that the system was offline all day and that he was going to get everything sorted quickly quickly. I wait 30 to 45 minutes or so without progress, then decided to leave and the guy requested that i give him my email so that he can update me. promised me first thing tomorrow morning(Wednesday). nothing! I guess i should follow up again. I'd just like to let who ever is in charge that, this is how customers are lost. Terrible service where you need it the most to showcase your brand.

Don't be surprised when you eventually decide to smell the coffee, we would be gone with your competitors.