Store Manager with no s****

Hi There

I visited sportscene in Cornubia Mall Mount Edgecombe and I was totally disgusted with the arrogance of the Store Manager Sadik Rehman. I wanted a refund and had the cashier running around looking for the SM only to realize he was out. I was then informed that he will be a few minute and I asked for him to be called on cellphone however they could and was not given a reason,2 minutes turned to 10 minutes and the cashier came to me and asked me if I could come back which I refused to do. As I stood there the SM Sadik walked in very casually and looking like he needed an energy drink. He then raised his voice “Can one of you put the aircon on he shouted” I stared in disgust at him. The cashier immediately went towards him and told him that a customer was waiting he just casually continued on a go slow. I looked at him and asked him if he could hurry as we all have been waiting for him. He walked behind the cash desk and authorized the credit and walked away without an apology or courtesy towards the fact that he went out without leaving some one else in charge or blatantly showed arrogance with his rude behavior. The Cashier apologized to me about the delay and that really got me thinking. Managers are suppose to lead by example and here there is a manager who is absolutely not fit to even be working as a sales associate. I would really like to know who appointed him in the position and what was the thought process as he is clearly untrained and lacks leadership s****s. Sportcene Management if I asked you to wait for payment would you? Definitely not dnc yet I have to wait like a puppy dog for an uns****ed manager who leaves the store on a Saturday peak time without informing his staff. Customer experience is key and with the way the retail business is declining it’s clear that top management are cutting cost and giving jobs to people that do not even have people s****s. Thank you and just to let you know I am a cash customer and I do not buy on accounts so I won’t be held hostage by your organization as I will definitely be buying elsewhere.