Still waiting for my online order. 9 working days later

I'm really disappointed in TFG. After countless of emails and telephone calls i still haven't received my order that I've placed on the 25th of last month.

On the website it clearly states 5-7 working days and it's the 9th working day and still nothing. I have a online store myself, one needs to be on the situation of orders and deliveries constantly. TOTAL transparency is needed to build trust between you and your customers.

The last email i received asking where my order are said, "we're working around the clock to process and deliver your order while taking care to adhere to safety and hygiene requirements, which means things are taking a bit longer than usual." Covid is not a excuse!! Stop lying on the website about delivery time.

Your a big company and the customer service and delivery service is not where it suppose to be. Please contact me, as soon as possible. I would gladly give you a few tips on how to run a online store. *** call me

OH and PS: First impressions last and I would NOT recommend TFG group.