Sportscene's CS should seriously be reviewed.

I placed an order on 24th November 2022 with Sportscenes online store. I was impressed that it arrived two days later given that it was a black friday weekend. To my surprise they sent me the incorrect item, it was for a pair of sneakers and what arrived was a completely different style. I was quite dissapointed as after having checked their site again to go and do an exchange, I learnt that it was since sold out. I took the time out of my day to go to the SS at Alberton City to go and return the incorrect item that was sent to me, the manager told me that I would have to stand in an eerily long line to do the return, how does this sound appropriate? I was not at fault, the business was. Yet I had to spend my day returning an item that was marketed as FREE DELIVERY and then still being turned away when wanting assistance. I dont know what kind of customer service this is, but it is beyond me. You should be going above and beyond to correct your error and for inconveniencing me in more ways than one. I contacted their customer service and they want to compensate me with a measly R100 voucher, IMAGINE! Their online store does not even have items priced at R100. No way will I be ordering with this group again. I am SERIOUSLY considering closing my account, talk about lack of customer service.