Sportscene staff are allowed to give customers the run around

I had ordered and paid for a shoe on the 25th of September it was suppose to be delivered the guy who I spoke English to took every detail possible assuring me it will come.on the 5th day my wife contacted the store just to find out the order was canceled because the sportscene staff had insufficient details on the order...the manager spoke to me and gave me and *** **** to me saying the refund is in progress you just need to email.... little did I know your staff sent me on a wild goose chase beacuse the bash support has nothing to do with it....it was an instore payment.....I have wasted 3 trips to pavilion sportscene my son didnt have his shoe for his birthday yourl took my money and I have no product your staff is taking advantage of hard working people making our lives hard for there own reasons what a pathetic journey i have experienced