SPORTSCENE SECUNDA ONLINE **** AND TERRIBLE SERVICE

I bought an item online from Sportscene on the 26th of November,then kept up with my order on their Tfg app.On the 2nd the order status on the app said my order is in store at Sportscene in Secunda Mall and ready for collection.I went there on the 3rd only to find the staff at Sportscene Secunda to he very unwelcoming and rude.One of the ladies just told me my parcel hasn't been delivered.This confused me and kept insisting that they look properly because the app states that my order is in the store.Still no help and that lady being rude and unwilling to help I left the store.On the 7th of December I called the store to find out if my order has arrived but the guy that answered that call said no it's not in store.I then called the Tfg online support,which I had to hold for almost 20 minutes to get an agent or consultant to help with my query.When the agent answered I explained what was happening and he told me that my parcel is in the store and he has proof that it was delivered in the store and that it was signed by two people who go by the names Dumi and Bongi.He even asked to put me on hold so he can call the store and tell them to look properly but he came back and told me there is no answer from the store.He adviced me thatI should go to the store and demand that they give me my parcel and I should ask for Dumi and Bongi.The agent even gave me the way bill number.I went to store and when I got there I talked to the manager Xolani and he told me that there was a mistake that happened and my parcel is one of many parcels that was taken back to the warehouse and that he is sorting the matter out.He told me that he'll contact RTT and get an updated.He said the parcel will go back to the warehouse and I will wait more days for it to return back to the store and he said he'll call me once it's back.A week later on the 14th I went to the store to find out what was happening.When I got there I got the same treatment as the first day I went to look for my parcel and still my parcel wasn't in store and Dumi tried to assist but it seemed no one knew how to help,they are clueless and the Manager is absolutely worse,he is useless and ******** and unwilling to help.They didn't even have the number for RTT.Which clearly means what Xolani promised to do,he didn't do.He did nothing and he is clearly not taking this seriously.This to me looks like a **** and I'm not being valued as a customer and I'm not being taken seriously.It's been 3 weeks since I bought my sneakers and I still haven't got them.There is no one from the store and Tfg that is coming up with a solution and I'm not getting any help.I've been calling the online support and leaving my contacts and they promise to call back with feedback but nothing.I even asked for a refund but one of the agents told me he still needs to find out more about this before my refund is processed,he then said he'll get back to me but I still haven't received any feedback.I have come to a conclusion that I now need to report this to the police.This is by far the worst service I've ever experienced.Sportscene at Secunda Mall has got the worst employees.They are unwilling to help,the ladies are extremely rude and unwelcoming,they literally roll their eyes when you ask for help.Some even ignore the customers and just talk about things that aren't even work related.The manager is the worst