Sportscene Refund

I placed an order online on the 29/11/2019. My order went through successfully and payment came out of my bank account. On the 01/12/2019 I received an email that 2 of my items have been cancelled. I then called the customer service team, to be told that there's no stock (bare in mind that at the time of the purchase there was stock, otherwise my order wouldn't have gone through). I still did not receive a refund for my money to my bank account... This is disgraceful for such a big retailer