Sportscene Poor/Lack of customer service

Sportscene - The Foschini Group

On 24/11/20 ordered a pair of sneakers online on Sportscene and delivery was supposed to take 5-7 days as per their order confirmation email and policy. Today marks Day 14 since i placed my order and the order status still says "Processing".

I have called more than 5 times already to track my order and each time i have stayed on the line for more than 10 minutes. when i eventually speak to someone I am told that someone will call me back with answers and im STILL waiting for a call back. I have emailed *** on 03/12/2020 and all i got was an automated response saying " Our support team will respond as soon as possible".

I have even tried to escalate this but i was told that the supervisors are out of office and i will get a call back.

This is the worst customer service that i have ever received from Sportscene and it is inexcusable! I still do not have any feedback on my order!