Sportscene - No delivery and not contactable

I have given 1 Star only because selecting 0 is not an option.

I ordered Vans online from Sportscene on 22 November 2020. Today is 09 December. My order has been sitting in their warehouse in "Despatched" status since then. My delivery was supposed to take 5-7 working days. We are now on working day #13. I have had no correspondence informing me of any delays.

I have sent multiple emails to *** and *** but just get automatic responses. I have tried calling them on the number they provided ***multiple times each day but no one answers. I sent a message to their Facebook page but they are not able to assist with online order queries.

I eventually emailed their Recruitment division, as that was the only other email address available, to check if they actually have staff and if Sportscene is still operational.

I then saw they were still advertising special prices on Facebook, I commented on their post and my comment has since been removed by them, along with a few other people's comments asking where their orders are.

2 days ago (7 Dec) I eventually got through to someone on the phone. They confirmed my order was still in the warehouse and they logged a collection request with the courier company and told me I should expect my delivery in another 5-7 working days?! I am now beyond furious.

Yesterday (8 Dec) as a last resort I found the email address of the CEO of TFG (Anthony Thunstrom) online and emailed him. I am still waiting for a response.

At this point it feels like Sportscene have ****** my money and that I will not receive this delivery. It was meant as a Christmas gift. Not only have I lost my R650 but I now have to make a plan to drag my kids to the Malls during Covid and busy season (which I was avoiding) to buy another gift with money that I do not have before we leave for our holiday.

Sportscene, this is disgusting and not at all acceptable. I will not be supporting your business again.