Sportscene N1 city service sucks

I am extremely upset regarding the service I have received from Sportscene N1 city, I was never satisfied with the staffs service and this incident just upsets me even more. I called the store on Wednesday the 23rd August to ask them to keep aside an Redbat ladies windbreaker, I spoke to Tyron and he assured me that he will keep it aside for 48hours and it will be there for me to purchase on Friday the 25th August, I call the store before leaving home on Friday and ask for Tyron and he told me that the item had already been stole by one of the other staff members. I told him I especially called the store to keep it aside so that this cannot happen he checked on the system to check which other branches have and informed me that the Parow branch is getting in 2 and he will call them and get back to me, he then took my details and never returned the call, I then went into the store on Friday and he explained to me that the Parow branch had a revamp and is only opening on Thursday this week and he found one in Stellenbosch he promised me that he would collect the item personally the next morning and keep it aside, and that I could just ask for him or the manager Wayne. I called him the next day and asked if he picked up item he then had this couldn't care less attitude and told me that when he arrived at the store 8:30 the store was still closed but he will get it before ASAP. I then especially went into the store on Sunday late afternoon to purchase the item and asked for Tyron he just brushed me off and said that he didn't have time to go and collect. I was really really upset because I had wasted my time and money to come and purchase item and Tyron doesn't care, up until today he hasn't called me. I don't think that this is fair as I am a loyal customer and always purchase redbat clothing I also do need the item. I hope you the store can improve on their customer service.