Sportscene Maponya mall

Good day I am very disgusted with the service that I am receiving from Sportscene Maponya Mall. I have ordered a Nike 270 Black/red Air max which was in Sandton and was asked to give my details which I had and then was told that it would be in the store on Tuesday 24th of November 2020 and went to the store on the Wednesday to check if my takkie had arrived. Then I was told that the person that works at Sportscene Sandton was in and then a gentleman by the name of Bruno which was the acting Manger then assisted me and told me that he is going out to sort out the problem as I told him that the takkie is going for R1299 and it's on Special, he then told me that he has requested it from Sandton Sportscene and even if it arrives after the sale I will get it for the same price. I was at the store from the Wednesday, Thursday Friday tk check if my takkies have arrived and I was told that it will come. Up to date I have received no phone calls what so ever and had to call them myself and waist my airtime by calling and following up. I had spoken to Bruno but the line got cut as I waited long for him to come to the phone and then when he came I advised him it's me calling for the takkie then the line cut I then tried calling 43 times the stores phone is constantly engaged this is unexpected I want this to be address with the ombudsman as I want the takkie and at the price I was promised