SPORTSCENE HORRIFIC CUSTOMER SERVICE

On April 26 2020 I purchased a black nike hoody from sportscene online. On the 5th of May I tracked my order through their website and I noticed that my parcel is now with their courier service(I was hopeful I’d receive it very soon, since some of the Covid19 restrictions have be eased). The following week I tracked my parcel again on their website and it was still with the courier, I tried calling TFG to find out what’s going on with my parcel since they not communicating with me and I must say they have the worst customer services ever!!! It took me 20mins to actually get to speak with their call center agents which they didn’t manage to help me either. On the 22nd of May they sent an email stating that all orders are being handed down to their courier and I should receive my parcel by the 24th of May, which I didn’t. Today is Monday the 25th of May and I’m trying by all means to enquire about parcel and whoever is running the social media platforms is doing a horrible job in regards to helping me. I’m so livid with sportscene and all I want at this point is my money back, period!!!