Sportscene (Goldfields Mall) Welkom

TFG I am very disappointed, yesterday I paid my account hassle-free. Today when I want to used the same card, am told it's damaged and I need to make a replacement card but with my ID... Am not in possession of my ID at the moment and am being told i can't make the purchase. Am I now supposed to travel to another province to get my ID just for this purchase that's unacceptable. The energy people have to recruit people into opening accounts and the energy you put into calling for payments should be the same energy you put into helping customers in such situations.