Sportscene cornubia mall

Good day,

I had visited the cornubia Mall sportscene like 4 weeks ago. After finding a sneaker which I had liked and wanted I asked an employee for a specific size. I was advised there was sizes in other stores in and around Durban.

I had asked for the lady to courier the size to their store(which is ofcourse at an extra cost). She then took me to the cashier which was an Indian male who gave me a page to write my contact details. I even asked if I could pay for my goods so that when it arrives I could just collect. I was advised it would take about 7 days to be in store.

As leaving the store I somehow had a very strange feeling about the energy and service I had received and I told my husband they don't seem very interested. Giving them the benefit of the doubt I left the store.

On Saturday the 7th of March I visited the store again, approached the lady who initially helped me, not with no surprise she said she didn't remember me. Yes it is a retail store and there are customers going in and out on a daily basis so it may be hard to remember each customer, but surely if you have been given a task in your line of duty... Would it not be responsible enough to follow up on that service?

The lady proceeded to the back room and later came put and advised that the shoe was not in store yet. I immediately said to her, is it not wise enough to atleast call me and let me know as I am a customer after all. I got no answer from her, nor even an apology or assurance that she would follow up and call me.

Please also note I am not posting up a review because I want to name and shame the employees, if that was the case I would have taken their names and details. It is rather courteous to call a customer and advise them on the outcome of their request. It is a service provided to the public and a retail store. Need I say that I have been in retail before, and no the customer is not always right. With that being said, after experiencing this ordeal, it is not a very good impression that it leaves on the store and Sportscene as a whole. As a regular customer at the store, let me just mention that it has really not left me as a happy customer.