Sportscene at Eloff in Johanneburg terrible service

<p>I bought a Samsung J5 phone in October 2015 with 6 month account and am still paying for that phone even now.The phone crushed because of the software problem and i took the phone to the store on the 6th of April 2016 for repairs.I have waiting ever since then till to date and i made many follow ups but with no assistant.I was informed that the the phone will not take over 3 weeks and when i count it has passed 3 weeks approaching two month.I am very disapointed with the service i am getting from the store of Sportscene calibre.Someone help me with this problem</p>