Sportscene account management unprofessional

I would like to report Sportscene and their unprofessional and *********** way of dealing with their accounts. I have had my Sportscene account for the past 10years now. In 2018 I found myself in a little financial trouble after an accident and high medical bills that I had to pay. My Sportscene account wich has about 28k credit available went into errors for a couple of months. So has my Woolworths store card, Nwj, House and Home, credit cards. I was in a lot of trouble all though by October 2018 I paid off every account all at once in full and never used my accounts again. Since then I have not once received a statement from Sportscene like I did regularly every month via email? My email address has not been changed? Suddenly in July 2019 I receive emails from debt collectors regarding money I owe Sportscene, money that was not spent but apparently built up because of the account admin fees and what not?!?! Not once was I notified that the account was still open? Not once did I receive any emails,calls,post regarding this matter and now almost a year later I owe Sportscene R5000 for admin fees and directly from debt collectors which already gives me a bad reputation. I am also reporting Sportscene to the Ambagsman and I request records of the account since I have paid it off in full, which I only think is fair. I have not had this issue with any other stores or accounts and I have rep**** to the debt collectors emails every time with no response? I am not trying to get out of paying the account. I would just like to know why I was never notified about the admin fees or received any information or statements and WHY WON'T THE DEBT COLLECTORS REPLY TO MY EMAILS??? As a loyal customer I will never again purchase a single item from Sportscene or the Fochini Group. What a disappointment! I hope if there are other clients with the same issue that they will speak up so that Sportscene will take responsibility for the poor service provided. Loyal customer 1 - Sportscene 0