Sportscene

My dad bought Nike Jordans for my daughter in December for R2000, and she only wore them twice and they are not comfortable for her. I went to Sportscene Centurion Mall and spoke to the manager can't remember his name but his light in complexion, He refused to exchange because he said he won't be able to resell then. And i have explained to him that i came the other day and spoke to the other lady and she said i must bring the shoes because customers have six-month warranty, and she even showed me shoes that were in terrible condition .and they were returned by client.

Kindly assist