SC
Siphamandla C

1 reviews | Active since Jan 2018

02 Feb 2019, 12:09

Sneaky business practice

I'm really upset with sportscene!on the 18th of November 2018, I received an SMS stating that my limit has increased from 5800 to about 7400. I then make my way to galleria sportscene to confirm if this was true. I spoke to the lady that told me to ignore it.

The next day on the 19th of November, I receive an SMS stating that they had made a mistake and I must not worry about the SMS. I make a single purchase at Charles and Keith with my card and it does not reflect an increase in my credit.

Upon paying for my monthly installment, I notice that my total amount of credit is the said R7400 and not the R5800. Who authorized that increase in credit?

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Replies (1)
Sportscene
Sportscene's reply05 Feb 2019, 14:26
Official
 Thank you for your feedback, we can imagine you’re feeling very frustrated. We’ve passed your query on to the team – they will look into the matter and get in touch with you directly.  Thanks, The Sportscene team