Served with bad attitude

I went to sportscene at olivenhoutbotch looking to buy vans sneakers. When I got there no one was willing to assist me and staff busy standing in group s chatting. I saw one of the staff passing by, greeted him and asked of he can help me with a size, he did so and when I asked about the sizes if they are they same from online as I'm not really fami**** with sneaker sizes he sounded impatient and annoyed with me. While he was assisting me he was busy talking to one of the staff about things that are not even work related. I am a regular customer of sportscene and I'm obsessed with their sneakers and in return I always expect a memorable service when I go there. I lost intrest in buying the shoe and even went to cancel another sneaker that I have already purchased. The work ethic of olivenhoutbotch sportscene is not on point at all I wonder if the shop even gets to make sales or people always leave due to disappointment I got today. Please improve the service if training is needed to your staff provide one for them. Thank you.