******* store

I have a sportscene account whereby I bought a phone under hi in cpt for a week I have been having the problem with the phone it does not charge so I went to Calton center to book it in since I have insurance with them instead I was told that I cannot be assisted i need to send back the phone to cpt which shocked me the store assistant told me of he sends it to the repair center the store will have a short fall on the stock which the does not make sense at all I was than handed over to someone who also did not know what to do now I am being referred to the third party who does not even work in the store who told me that I cannot be assisted unless I got the box of the phone which I told them that I left it in cpt next thing was that the courier left so I should return back the next day to book it in while I told them that I will be at work in the morning why can't it be booked the same day I was in the store I was told that there not sure if the repair center or insurance will assist