REFUSAL OF LIMIT DECREASE

So on Saturday I went through to pay my account and also request my limit be decreased. I paid completed the form for the limit decrease and very thing was processed. To go home and to find a sms from customer service your request for your limit decrease cannot be processed because the application form was incomplete???? Hello your sales consultant gave me the form and advised which part should be completed and signed. Further more to that sms i was advised to revisit the store?? I mean really now. firstly during these economic times do i really have the petrol to be running up and down because of the incompetence of your sales consultant?? do i really need the inconvenience??? and secondly not even a phone call to apologize.. My concern is that the TFG group is more concern with keeping consumers in debt. Instead of assisting them and been glad when consumers feel they can no longer or would no longer what to be in so much debt. I am ****ED AND ANNOYED AND WOULD LIKE MY LIMIT DECREASED WITH IMMEDIATE EFFECT. AS PER MY ORIGINAL REQUEST. I WILL NOT BE INCONVENIENCED BECAUSE OF A BRANCH ERROR.