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Xihlamariso N

1 reviews | Active since Feb 2018

20 Feb 2018, 15:22

Refund Disappointment

I went to do a refund on shoes i bought at sportscene at savannah mall in polokwane and was told that it was not possible as i did not have proof of payment but had a box with the shops name on it and that they do not sell the type of shoes i had anymore and told me to go to another branch where they still have the shoes for the exchange or refund.

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Replies (4)
Sportscene
Sportscene's reply21 Feb 2018, 11:51
Official

Good day Xihlamariso Nakana

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sportscene team

Sportscene
Sportscene's reply01 Mar 2018, 11:47
Official

Good day Xihlamariso Nakana

We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The Sportscene team

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Xihlamariso N's update01 Mar 2018, 17:33
Reviewer Update
I am very greatfull for everything you did for me. I was contacted today to go to the shop for refund and they did it. I am a happy Customer. Happpppyyyyyy
Sportscene
Sportscene's reply05 Mar 2018, 12:00
Official

Good day Xihlamariso Nakana

Thanks for your positive feedback! We’ll be sure to pass it on to the team.

Hope to see you in store again soon,

The Sportscene team