Poor service due to employee incompetency at Sportscene Festival Mall

<p>I was mislead and misinformed, I came in the shop on Sunday 07/08/2016 and specifically requested a dual/double sim phone but in return I was given a single sim phone, when I went back to make an exchange I was told that its not possible. The guy who informed me that the phone is dual sim denied that part of the conversation and the manager called Iwi claims my story is not making sense.</p> <p>I have always been a faithful customer to sportscene and the whole TFG group but after this situation I will be closing my account. <br />There is a high level of incompetency at the Festival Mall Sportscene and I am highly disappointed by the service I received.<br />To think that I had always encouraged people to open a sportscene account. Not anymore!!!...</p> <p>Kabelo<br /> ********** </p>