Poor Service

Purchase 2 items online on the 25th of April 2020. Paid the amount of R550 in via the FNB ATM. Next day my order got canceled. Emailed since the 27th of April 2020 to the online account department asking for my refund. Got an email from a Lloyd who never bothered to follow up. Last week got to the store spoke to a Michaela in the same department explaining she will get back to me within 24 hours which never happened. Still today I sit with no refund. Proof of payment was emailed and bank statement as requested. I would like now my refund of R550 and a voucher of R2500 as compensation for causing me stress and anxiety and for a manager called Lloyd and his advisor for not getting back to me. I want this before this Friday and I want the voucher also. My name is Joseph Noah my contact number is 0. 8. 1. 3. 1. 6. 7. 3. 9. 9