Poor service and inconvenience from Sportscene (The Grove Mall and Mall of AFRICA)

Poor service.. After my account was **********ly used and I logged a dispute. Which was completed and account credited. I received a confirmation letter that I can now make a purchase on my account,.. Only to be told I need a new id before my account can be activated. That is an inconvinience for me because it was not my fault but negligence from their staff I went to two tfg outlets only to be told I can't use my account. I needed to buy clothes for my siblings of which are dependent on account. Inever gave them any hassle always paid my account on time,but this is the service I get.....im so DISSAPOINTED with TFG and ATTITUDE FROM THE STUFF.