Poor service

29 April I phoned Sportscene Mall of Africa for ladies timberlands size 7, I spoke to Itumeleng who promised to get back to me and took my details,she later called to let me know she can request for ibt and that I could only get it a week later. I phoned in a week later n still didn't get a straight answer from her, I called customer service and Sbu who aslo works there called me and promised to give me feedback asap. Three days later still no reply from any of the sales assistants...I had to phone back several times up until Thandeka promised to request what I need from Maponya branch and she said i will have my boots by the 21st of May 2018 latest.I still haven't heard from them and still don't have my timberlands....winter is e nding. I'm an unhappy an disappointed client. THREE PAINFUL WEEKS.