Poor SERVICE

On the 28 November my mother ordered a sneaker which was R599.00 for my son. The sneaker had to be delivered to the store. The sneaker was bought for my son to wear to his end of year party which was yesterday, now according to my knowledge it's suppose to take 5 to 10 days and still we sitting with no sneaker. I emailed your customer service and online service , the response was that we wait on Pargo to contact us. NOW why must we wait on Pargo to contact us? To apologise? We want an explanation why it's taking so long and we want the sneaker, that's it! Not that we must wait on a phone call and for the record not one of your agents apologised, it's just "thank you for your email" thank you? Really not even we do apologise for the inconvenience that has been caused and we will try to sort out the problem, but thank you for the email. WOW sportscene this is beyond pathetic. I will not recommended anyone to use your online service its pathetic and ridiculous.