Poor service

I am so disappointed at sportscene at Alex mall, their system is forever off line. I went there two days in row to collect my lay buy and guess what, system was off line and I took rounds around the mall hoping that later the matter will be resolved and it wasn't. Now I have been calling their store to find out they are up and running but their staff don't answer the phone. I called so i don't waste peteol going there to find the off line system. I am so disappointend at such a big retail store and I am not looking forward to shop there going forth.