POOR SERVICE

My mother purchased shoes online as a chrismas gift , item( 23rd )arrived looking nothing like image advertised , I logged a call ,sent emails , after phoning to get a responce I get told I must return shoes and will get a refund. This is on 28th after I phone to follow up , calls were recorded and I was told by first call operator shoes will be replaced. <br> <br> Now I have to return shoes to a store and wait for a refund ,when all I wanted is original shoes I ordered , I have been understanding but not one of the operators wanted to help me ,in way I wanted they made it out as if it was our fault .<br> <br> When Anatomystore messes up it becomes clients problem to try and fix , shocking. They did not mind that the gift missed Christmas nor did they offer anything to say sorry