Poor service

I purchased a pair of sneaker for my toddler and it arrived a lot bigger than I had anticipated.

Your V&A Waterfront store is the closest to me as I live in Sea Point.

I tried to call the store to check stock availability before going through but to no avail.

I arrived at the store with my kids, spoke with the manager Ryan about not getting through and he said that the number on the website is incorrect andnit should be changed. The overall feel of the woman at the counter and Ryan was that of being uninterested.

As I had anticipated, they did not have stock of the size I wanted. I was told that he would get the size from one of the other stores and it would take 4 days. That's quite long to wait.

How does one then get through to the store ?

Surely the stores number should be updated..??

Regardless, a week later I had still not heard from Ryan, I went into the store since I couldn't call and he was off. Naeema assisted us and did everything she could to accommodate me, she was very polite and pleasant to deal with. She called Ryan to ask about the shoes, he told her that he has ordered the size for me she should check the store room. She checked and there was nothing. She kept apologizing for Ryan. Question is, did he actually order the shoes and why didn't he call to let me know.

We had to start over by her checking the other stores stock , calling them and arranging the shoes for me. Naeema was great and genuinely interested to help.

Zevenwacht mall had a pair that was on display and needed to be cleaned, however when we got (girl at the counter was also lethargic and almost not bothered) what has happened to customer service!?? The shoes were so dirty and were still wet from them trying to clean it I couldn't accept this and asked for a refund.

I decided to email sportscene customer care on17 March, no reply had to send follow up email on 24th March and then got back reply only to say me email has been forwarded and someone will respond. Shocking service.

In the interim, we went into Adidas kids store and had to pay an extra R200 for the same pair if sneakers which we did as my husband had enough of the run around from sportscene.

This entire experience left a bad taste and I will not support any of the sportscene stores in the future. The store managers need some serious customer training. The overall nonchalant attitude from them is appalling.