Poor service

On Sunday(19/07/15) we went shopping for sneakers for our 8yr old son and found the perfect pair at Sportscene Capegate. Unfortunately they did not have his size in stock and we requested a pair from Westgate KZN and paid the IBT fee. 2 weeks later and the shoe has still not arrive in store. After calls made to the store and eventually dragging the details from the branch manager I got hold of the guy in KZN who processed our IBT. He assured me that it was processed on 22715 already and their courier collected it the same day. Saturday 01815 we headed off to the store again hoping to find answers. To our dismay we found the store manager deep in discussion with someone on the floor and clearly not work related,as we stood right next to them waiting on her to acknowledge our presence. The non-chalant attitude of this branch manager filled me with utter disgust,talk about terrible people skills,let alone customer service. Again we had to hear that they still waiting on the shoe and that she will phone us on Monday with more information. Monday has come and gone and no word from her-needless to say,pathetic service is an understatement!!!!