Poor Exchanging Services

<p>I went in last week Thursday to take my 5 year old son Nike Air Max back,on both his shoes the stitching came loose,when I got to the store I was told they will find me another shoe by blue route mall SportScene to replace it.No one phoned me back since last week Thursday to tell if the shoe is there or not,I had to go into the store today and find out myself,The Area Manager of Sportscene Canal Walk Nicholas Naidoo tells me he won't be replacing cause it's not a Manufacturing fault,I bought this shoe the 8 June 2016 my son only started wearing 2 weeks ago in school holidays,I spend R849.99 on this shoe and 2 weeks later stitching come loose.</p> <p> </p> <p>The Area Manager was very poor in telling me its not an Manufacturing fault,since when did he become a footwear expert?,I work for Nike SA and if this was my customer returning a shor I would return it immediately ask no questions,I have bought my son many shoes at SportScene Canal Walk and not once have I ever returned anyone of his previous shoes to them,my son looks after his shoes cause he knows how exspensive it is.</p> <p> </p> <p>Horrible experience from such a big flagship store and Area Manager that can't give me a proper answer.</p>