Poor customer service and account management.

I opened my account with sportscene hoping to boost my credit score but it has destroyed my name and I have been flagged. Since I opened the account I have never used it. My car finance, house loan and credit card applications have been unsuccessful because they discovered sportscene handed my account over to collections because I owe R120 caused service fee charges and insurance; How do I owe an account I have never used?

Not once did I receive any emails,calls,post regarding this matter and now almost a year later I have been blacklisted.

As a reputable company, Sportscene should have provided me with their contact information when the account was handed over so I am aware of what is happening on the account .

You have caused me emotional distress and I can’t cope at work due to this. My life is standstill because of this. I can’t apply for a home loan, a car or a credit card due to this issue.

I tried calling customer service but they are of no assistance, they are cold and non sympathetic. Your company should really be boycotted because you destroy peoples.

I am also reporting Sportscene to the retail ombuds, it’s unfair that my name can’t be cleared over an account I have never used. I would just like to know why I was never notified about the admin fees or received any information or statements. I request that my name is cleared by your side and also credit Bureau so I can proceed with my life. As a loyal customer I will never again purchase a single item from Sportscene or the Foschini Group as it is destroying my credit score and life.