Poor Customer Service

Good day<br> <br> I visited the Sportscene branch at Kerk Street on the 28th November 2015 for a credit increase as I was advised by an sms notification I had received from TFG, informing that I was eligible. I brought in with me my ID book and a proof of income, the store manager on duty helped me complete the application form and once that was done he then advised me to go with the application form to the Sportscene branch at Eloff street since his fax machine was broken, so did what he asked and gave the consultant my application and ID book for her to scan and send it to head office/credit control. After 48hours elapsed I decided to contact TFG customer service to follow up on my application and to my surprise I was told that Sportscene branch (not sure between the 2 branches) has not completed a specific section on the form and they have not attached my ID copy and proof of income and so I decided to resubmit the missing documents to [Email Removed] but till this date when ever I call the help desk I am told that the store still has not completed their section of the application form as a result I know have to drive 15km to find a different store. I will be honest the peo