Poor customer service!!!

Good day

On the 20/02/21 I went to Sportscene Fourways to request help with a shoe Adidas Crazy 1 size 9. They checked on their system and it showed that they have it at Richards Bay. A guy (Sifiso) who was helping me called them to ask them to send the shoes. They said the shoes are for a customer and that He was going to buy them on Monday 22/02/21 and if the customer doesn't buy them they will send them. On Tuesday I went to Fourways again and the shoes still reflected on the system and they called Richars Bay again and spoke to someone who assured them that they would send the shoes since their customer didn't come. But now it's Thursday already and the shoes are still reflecting on their side.

We called them again today and spoke to their manager by the name of Skhu and he went back to the story about the customer that is coming to buy them but his story is now that the customer is coming for the shoes month end. I feel like your staff members are waiting for pay day so they can buy the shoes themselves since it's on sale and isn't your customer keep aside policy to keep things for only 24hrs? I'm unhappy with the service I got from your company because it seems like there are special customers who are unlike us.

These shoes were suppose to be a birthday gift which was obviously ruined as some of your customers are least important!! Can I have someone senior to look at this because I was called by some store manager who just shifted the blame to the four ways store and could not really give me some answers!!!