POOR CUSTOMER SERVICE

Its taken the insurance company two months to migrate me as a cash customer over to the new systems..yet I have to keep calling the store going in on my off days to check if things are done or not. My phone was purchased on 20 June 2017 and did not even last me a year and it went faulty,which I made them awear of at the branch in Town where it was bought, after the second time of it doing the same thing I then took it into the store and adviced them of the problem..two months later no update..empty promise..failed manager callbacks. I no longer require a new phone all I want is my money back as the phone was bought cash and not on credit or account and seeking further compensation for numerous tellephone calls being made, money wasted going into the store just to hear no update.

Please respond as I need this resolved ASAP