MK
Matthew K

1 reviews | Active since Jul 2015

29 Nov 2018, 08:12

Poor customer satisfaction

I ordered 3 items on the cyber Monday deal and 3 days later I received a notification that my order has been cancelled due to the product being over sold. When calling the online customer care I spoke to Damon who advised me that TFG/ Sportscene has placed a notification on their website advising it could happen. No alternative was offered to me as I now would have to purchase substitute items at full value after I requested a gesture of good faith offering something else to the same value at the same price I purchased it. Surely if I had known that the product was sold out I would have purchased different items. This is the worst service I've ever received from a TFG subsidiary brand!

0
Replies (1)
Sportscene
Sportscene's reply29 Nov 2018, 16:28
Official
 We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this.  They will be in touch with you as soon as possible to assist.  Thanks, The Sportscene team 

Best regards,