Poor Communication when it comes to closing off an account

I have contacted TFG so they can close off my account on the 25th of April 2020. Till this day no one has responded , communication is absolutely poor , I bet if this was payment related they would have responded a long time ago but it’s closing of an account that’s why they so quiet. At the end of the month I do not expect any additional charges as I’ve settle the amount and have given them ample time to close of the account. We are in a middle of a pandemic, people are losing their jobs , we cannot afford to be exploited at the same time . Hope this will be sorted out soon before It escalates