Poor assistance and communication no solution

So I don't know where to start but I bought a nike air pres from sportscene parow where I normally and usually do.I had the show for less than a month where I sore that there was a hole on the right side it was sma tiny tinch hole.I send my girlfriend to ask for assistance to how they could help me(had slip and proof of purchase)I bought it on my account still as I can remember.This was my first encounter with a faulty shoe or anything to that matter from any of the sportscene stores to that matter.I then called the stored (sportscene parow center) on that very day as my girlfriend told me the assistant manger ssid it was gross negligence.I explained to them thatbi drive to work and that m office space I work in does not have sharp object nor do the place of residents so where can or could have damged the shoe was my question to thev lady whom answered the phone as the manager and assistant manger was not available(found it stranged) both were not in store.I then closes my account with store cause of this and asked that no communication from the TFG group would I entertain further.I'm only sending this complaint a month later is because I dnt wear the shoe realy I can count that I only had it on like less than 5 times it makes feel uncomfortable cause I know it has a hole in and because i'm a REDBAT fan I'm still forced to buy at sportscene.My question is what do I do with shoe with value of R1600 but hardly gets worn and what can be done to the poor mangement at the store.If my account number could help with my profile ********** ********** 85975