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martha M

1 reviews | Active since Sept 2015

04 Sept 2015, 01:30

playing Hide and seek

I saw a Le Cork Sportief Grandville<br> sneaker online pity for me they were<br> out of stock and worse we dont have a<br> sportscene here in Ermelo,<br> Mpumalanga. I managed to find the<br> SKU of the sneaker then I called<br> sportscene shop in Pretoria who were<br> very helpful and I was told the sneaker<br> I want they dont have it and I asked<br> them to check for me on the system<br> which shop has it in the size I want.<br> luckily they found it in Benoni,when I<br> called the first time I explained to them<br> what Im looking for and gave them the<br> SKU no: the ladies from that shop were<br> not interested in what i was asking of<br> them ,they gave the phone to one of<br> the guys there who checked for me in<br> their system and he said they have it<br> in the size i want. So I asked him to<br> IBT it to Middleburg Mall coz i can go<br> and buy it there. When I called the next<br> day to remind them and give them the<br> Middleburg branch code I was then<br> told that they dont have the sneaker its<br> in Cape Town and the guy from<br> middleburg mall also called them and<br> was told they dont know such a thing. I<br> am very disappoited in the way they<br> talked to me and not taking me<br> seriously. Only to think I would have<br> gone from Ermelo to Middleburg for<br> nothing.<br> <br>

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Replies (1)
Sportscene
Sportscene's reply04 Sept 2015, 10:16
Official
Hello nkulli,

Hello nkulli

We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the Area manager, who will get in touch with you directly.

Thanks,
The Sports Operations team