****ED TF OFF

Item: Sportscene
Rating: 1
Author: Sinead J

A parcel was delivered to my workplace but I never received it.

NB! Order placed on 25th June, got an email that it is on its way on the 28th June and that it is delivered on the 29th June.

As per the *********** courier, someone by the name of Ruben signed for it. Now my question is: WHO THE **** IS RUBEN AND WHAT IS MY NAME? You are to deliver to the person who ordered the damn goods, unless advised otherwise by the account holder.

I called TFG and was told the exact same bull****. I do not care about who signed for it, I WANT MY GOODS OR A DAMN REFUND or I will take this to the Ombudsman.

I received a call before the delivery but it barely rang, so basically, it was a missed call from ********** 750 and when I called back, the person hung up on me. SO WHAT THE HELL IS GOING ON AND WHY ARE YOUR COURIERS ***** AND *******?

PLEASE LOOK INTO THIS AND RESOLVE THIS IN A TIMELY MATTER. The goods I bought is a gift for my little nephew and he needs it by no later than the 24 July 2018.

View my history of complaints with TFG, I HAVE NEVER EVER HAD A GREAT EXPERIENCE WITH YOU GUYS and as soon as financially possible, I will be closing this account and will never support you guys again. THIS IS PATHETIC!

Helpful (0)

Replies (2)

Sportscene's replyOfficial

02 Jul 2018, 14:43

Good day Sinead

Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure this doesn’t happen again! We apologise for the frustration.

Thanks,

The Sportscene team

Sportscene's reply02 Jul 2018, 14:43

Official

Good day Sinead

Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure this doesn’t happen again! We apologise for the frustration.

Thanks,

The Sportscene team

Sinead J's updateReviewer Update

05 Jul 2018, 14:30

So further to my dismay , I tried to re-order the item that was misplaced by your courier, only to find out that I now need to pay R200.00 extra from the original order placed. WHY ? It was not my fault that you lost the parcel and nor did I ask for a credit note to be done, I want my SHOES. and I would like the shoes at the same price as the original order as it was no fault of mine. Since I called I was given 4 different reasons for the parcel not being delivered to me. Since I opened this account in 2015 I have NEVER HAD A GOOD EXPERIENCE with the TFG group. This is very disappointing.

Sinead J's update05 Jul 2018, 14:30

Reviewer Update