Pethateic service from sportscene

I have paid up my outstanding account with sportscene and have a paid up letter but for some reason they have not updated the credit bueros. This is causing me a terrible inconvenience as I have been on the phone with members of the company but it just seems that nothing has been done about this. This negative reflection on my credit score is hampering everything that I apply for. The people who deal with updating the credit bueros do not know much and cannot give me answers. The service I have received from sportscene is pathetic and have no other option but to resort to giving a negative review.

Please someone help me