Pensioner Purchase

below is my email and reply in February to Sportscene head office on behalf of my mom that is a pensioner. still waiting on a reply

Good day, Your reference number is RM113418. We hereby would like to confirm that your complaint has been escalated to the Sports Operations Department and they will be in contact shortly. For further assistance contact our Customer Services Department on e-mail address: ********** or via telephone on ***or (021) ********** . Yours sincerely,

ROZANNE OVIES Administrator: Customer Services TFG Financial Services

Foschini Retail Group (Pty) Ltd reg.no. *** t: +27 (0)21 ********** f: +27 (0)21 ********** e: **********

ww****g.co.za  Please consider the environment before printing this e-mail TFG is a registered credit provider and authorised financial services provider. NCRCP 36. From: Andrew Greeff Architects ********** Sent: 26 February 2018 09:02 AM Subject: Customer Complaint _ Louisa Brikkels Good Morning My mother purchased 2 pairs of Adidas from Sportcene Cavendish square. On pair in June & another in October, she must wear comfortable shoes because of her age. The pair of Adidas that she bought in October is breaking on the inside. She went to Sportcene Cavendish Square to speak to the Manager who says it’s not her problem and that she cannot replace the shoes. My mother is a pensioner and must save up every time she want to buy shoes. So if it is my mother’s fault why is there nothing wrong with the pair that she purchased in June. R 1,300.00 is all of her pension, and now Sportcene Cavendish refuses to replace the shoes. Please advise should you need additional information. Your speedy response will be appreciated. I await your comment on the above. Kind regards Roxane Hendricks