Pathetic Service Sportscene...

Horrible experience.

I was gifted a pair of tekkies which i dont like and went to Mall of the South to return it and credit it back to the account holders account. Unfortunately the proof of purchase waa misplaced and the account holder isnt available. I was told at Mall of the south sportscene that the shoe can be credited at the store it was purchased at. I then drove all the way to Southgate (worst mistake ever). When i got to Southgate Sportscene it felt as though i waled into a shebeen. Loud music whitsles from the staff working at the tills and on the floor. Staff members dancing and having a great time. I stood in a line that was thankfully not too long got to the cashier explained my dilemma and what i was told at Mall of the south sportscene. The attendant Gugu took down the account number and called her Manager Musa to assist in retrieving the account details. Musa then advises Gugu that it cant be done and that the account holder is needed in the store. I explain to them the account holder isn't around and that i just want the shoe credited to the account i dont want to purchase anything thereafter. Musa adamantly advises that it cant be done at which point i interject and advise him what i was told at Mall of the South sportscene. He refuses to check and says the account holder is needed.

Im main issue with the service from both stores is that im being given 2 different stories about the exchange. I need the correct version now and i would like this shoe returned