Pathetic service

I made a payment on 5th oct via your online system and received a confirmation from your group that it was successful but to date payment still not allocated. The nice part of it I get harrassed daily by your rude agents who dont have listening s****s they are like programmed machines.They just talk talk talk. I kept on explanation the same story to about 4 of them but none of them made a note of what I was saying instead they say call was cut. One promised that a manager will look into 2 it and send me a mail. 48hours later still no response from the said manager. Sent email no response received. Can the payment be traced and allocated or refund me back coz clearly you dont want it. I demand all those R 20 you charged me daily be reversed with immediate effect. Also make a note that acc should be closed once settled as I cannot deal with such poor service and harrassment. My id no ********** 428083