AVdM
Alisha Van der Merwe

1 reviews | Active since Jan 2018

09 Jan 2018, 09:56

Pathetic Service

This complaint is againt the Sportscene in Vaal Mall.

I went to Sportscene to buy a pair of shoes. It was almost closing time but the doors was still open. It was only my husband and I in the shop at that time.

We got the shoes and went to the tills where there were 4 cashiers all busy cashing up (what it looked like). So we stood and all the cashiers looks at us but then back down at their desks. Out of respect I waited until I was called to go pay.

Yet, i was never called. We stood and stood until my husband asked if someone was going to help us. Then the lady at the far end told us we can go to her.

I asked them why they all made us wait, then a snotty reply came from the male (I do not know his name) that there was a sign saying where the que must begin. As I looked around and realised that we were the only people in the store I told the guy that there was no que and that his attitude stinks, he started to argue with me. At that point my husband threw the money on the counter and said "just take the money" as this snotty person kept on being rude and wasted our time. Eventually he stood up and walked away commenting as he did.

I then asked him to be a man and say what ever he had to say infront of my face but the ***ard that he is kept on walking away.

Nether the less we payed and left the store and I told him as we passed him that he needs to work on his attitude and that the service he gives was pathetic. We then left.

I told my husband. If I was helped immediantly and told nicely for the next time where the que begins I would've apologised. Yet we were the only people in the store.

It is shocking to see that this is how the year will begin. Pathetic service and the most outragous ****py attitudes.

I would like to know if the owner of Sportscene Vaal Mall is aware that his/her staff treats customers that way.

Unexceptable...

0
Replies (1)
Sportscene
Sportscene's reply09 Jan 2018, 11:20
Official

Good day Alisha Van der Merwe

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sportscene team