Pathetic online service .

I have placed an order on the 2nd December. According to their delivery policy, my order would be delivered between 3 - 5 days, however its past 5 days already and I have still not received my order.

I am dissatisfied with their service because they have failed to adhere to their policy. I have also sent an email to their online queries department and I did not even get any apology for the delay.

Pathetic online service though. Really pathetic.