Pathetic even before the first purchase!

This complaint is for The Foschini Group in general. Received mail (via post) informing me of numerous discounts i will receive if i open an account. Called the number and gave all the necessary details. I was then instructed to go to any store within TFG to finalise the application. I decided to go to SportsScene. I was under impression this would be a quick process. However, i had to give ALL the information i already gave AGAIN. Then the staff members had to phone their head office/call centre. They then had to complete the application on their system and what i assumed would be a 10 min process max ended up being a 45 - 1 hour minute wait! And the best part of it all, there system couldn't accept their cards so I left empty handed. And the final nail in the coffin is when the lady told me that I just need to bring my ID into any Sport Scene to complete the application. I thought that is what i was doing??!! Well if this is the type of experience I will be getting from TFG I am glad i tore up my application!!