Pathetic customer service by TFG sportscene

Good day all, I would like to inform everyone of the poor service I've received from sportscene

I placed an order online for a gift for someones birthday, and it was going to take to long to arrive and I requested it be canceled, a day or two ago I get a call from a associate saying that the order cannot be canceled as it's already scanned at the courier and ready to be delivered, fine alls good I was fine with that ND told the person I'd wait for my parcel, informed the person that their gift Will be arriving shortly because a tfg associate reassured me of it, he was excited even counting down the days (this is a child) this morning I get an email my order is being returned and I'll be refunded, now I'm confused, I got reassurance it will be with me by the end of the week, I've waited til the end of the week now its said I won't get it anymore, now how do you tell a child who was patiently waiting for their gift that you have nothing, how does the child feel now, makes it seem as I've **** to him keeping in mind his birthday was the 30 October and his waited until not for the gift they reassured me will come by today, so I email them and tell them this is unacceptable I have a child who was waiting for this gift and now he gets nothing, and their excuse is that it is out of stock now I'm no genius but how does tracking show my parcel scanned in joburg, landed in Cape Town, scanned in cpe town even said handed to courier and ready to deliver how does it go from that to out of stock, I am so disappointed and disgusted really pathetic service and I will continue to email them every single day until they find an alternative way to resolve this at this point a refund isn't enough